An eSIM is a digital SIM that allows you to activate a mobile plan without a physical SIM card.

Use the direct install button in the email instructions for iPhone.

Android: Activate your eSIM via QR code by going to Settings > Connections > SIM card manager > Add mobile plan. You can add it manually by entering the SM-DP+ address and activation code.

iOS: Activate your eSIM by scanning the QR code in Settings > Cellular > Add Cellular Plan. You can also add it manually by entering the SM-DP+ address and activation code. For added convenience, we offer a direct installation button.

Yes, enable data roaming for your eSIM to work. This will not incur extra charges.

Yes, use the eSIM for data and your regular SIM for calls and texts.

Check your phone’s data settings or use the "Check data usage" button from the link in your installation email to see your balance.

Your internet connection will stop. You can purchase a new plan on our website.

Yes, you can share via Hotspot.

You can purchase a new plan if you need to extend your service.

Yes, your WhatsApp number remains the same, and your contacts and chats are preserved.

In rare cases for the unlimited plans, yes. Providers may slow speeds if the data is used excessively in a short time.

No, your eSIM works in all covered countries. Just keep it activated and avoid deletion.

Yes, refunds are possible under certain conditions. Check our refund policy for details.

If you delete your eSIM, contact customer support to retrieve it or purchase a new plan, as eSIMs cannot be reinstalled without authorization.

Activation is typically instant once you install the eSIM and follow the instructions. In rare cases, it may take a few minutes.

Yes, eSIMs are designed for international travel and can be used across multiple countries without needing a physical SIM card.

Using an eSIM typically does not significantly impact battery life compared to a physical SIM card.

If your eSIM does not work, ensure data roaming is enabled and that your plan is active. If issues persist, contact customer support for assistance.

No additional fees are typically associated with using an eSIM.

eSIM plans typically cannot be paused once activated.

You can check the compatibility of your device in the specifications section on our website.

Yes, you can switch between eSIMs on your device by following the installation instructions provided.

An eSIM can only be active on one device at a time, but you can deactivate it on one device and activate it on another.

You can purchase multiple eSIMs, but each device typically supports only one active eSIM at a time.

Make sure your device settings are correct and that you are connected to a network. Refer to our troubleshooting guide for more help.

If you encounter any issues, please consult our support resources or contact us directly for assistance.

Yes, your eSIM will remain active, but you may need to reconfigure some settings after a reset.

To transfer your eSIM, you will need to deactivate it on your old device and follow the activation instructions on your new phone.

Yes, eSIMs utilize advanced security features to protect your data, similar to traditional SIM cards.

Yes, you can use both a physical SIM and an eSIM on your device, depending on its capabilities.

To remove an eSIM, go to your device settings, find the eSIM profile, and select the option to remove or deactivate it.